Head of Retail Service (m/w/d)

Our client is a family-run trading company with over 8,000 employees worldwide and is looking for the Munich location.


Your job

  • Ensuring smooth processes between customers, brands and corporate headquarter
  • Expansion of customer satisfaction and service orientation at two locations in southern Germany
  • Development of strategic concepts for personnel development
  • Leadership team organization: motivation, information and coaching to foster a trusting and respectful team culture to successfully drive the business forward.
  • Implementation of the service concept in the leadership teams
  • Ensuring quick decision making and bringing about optimal solutions
  • Optimization of operational and planning processes
  • Translation of the applicable legal and labor law requirements into the existing processes and structures


Your profile:

  • Successfully completed university studies/bachelor’s degree in the commercial field, alternatively commercial training
  • Fluent in English and German, ideally further foreign language skills
  • Several years of broad-based experience in a leadership role in retail, or alternatively in another service industry, e.g., food service, hospitality, etc.
  • Experience in interface management to bring about the best possible solutions between different stakeholders
  • Confidence in retail metrics and knowledge to operate the right set screws for optimization
  • Authentic appearance as well as trustful interaction with employees, so that the team can achieve set goals and make decisions independently in their own area of responsibility
  • Entrepreneurial thinking, interest in innovative solutions, and the ability to set, communicate, and drive clear goals for the team
  • A presence that remains confident even in challenging situations, as well as a good overview when managing sales and team processes
  • Strong communication skills, ability to work in a team and organizational skills
    Commitment, passion, reliability and professionalism
  • analytical skills
  • a high degree of time flexibility and presence on site (Munich)


We have aroused your interest? We look forward to receiving your application documents. If you have any questions, please feel free to call us.

If the position does not meet your expectations, please feel free to send us your initiative application. We will contact you in the future when we can offer a matching position.

HFT Consulting – human resources in fashion
Mrs Denise Tennie
Guggenweg 12
83071 Stephanskirchen

Tel.: +49 8036 / 94331 91
Web: www.hft-consulting.com